Terms and Conditions

By arranging a consultation with Snowdrop Sleep, the Client is accepting the Terms of Service:

“Snowdrop Sleep” is the trading name of Snowdrop Sleep Limited. Within these Terms of Service, references to ‘we’, ‘us’ and ‘our’ are in relation to “Snowdrop Sleep”.

The term “Client” denotes any individual seeking the services of Snowdrop Sleep as detailed in these Terms of Service:

General:

The Client agrees to follow safe sleep practices recommended by SIDS.
The Client acknowledges the safety guidelines regarding co-sleeping and acknowledges that Snowdrop Sleep strictly follows safe sleeping practices, which promote room-sharing instead of bed-sharing.
The Client must inform Snowdrop Sleep about any medical conditions that their child has.
Information received from Snowdrop Sleep is confidential and should not be shared without permission.

Client Acknowledgement:

The information provided in the sleep intake questionnaire is as accurate as possible to the Client’s knowledge.
If the Client’s child has a medical condition, approval from a healthcare provider has been obtained before starting a sleep plan.
It is the Client’s responsibility to rule out any potential medical causes of their child’s sleep problems, such as sleep apnoea, as a child with underlying medical issues may not be suitable for a sleep plan.
The Client must ensure that their child is gaining weight appropriately, thriving, and in good health before beginning a sleep plan.
Snowdrop Sleep does not provide medical advice, and any health-related questions or concerns should be directed to a healthcare professional.
The Client understands that a sleep plan from Snowdrop Sleep is not a substitute for medical advice. Snowdrop Sleep will not be held responsible for any injuries or adverse events that may occur during the implementation of a sleep plan.
The Client is accountable for the safety and well-being of their child at all times.

Payment:

Full payment is required before the consultation begins. Package rates include GST.
Snowdrop Sleep can adjust prices and cancel consultations if payments are not completed.

Cancellations:

Full refund (excluding fees) if cancelled more than 5 working days before the consultation.
50% refund (minus fees) if cancelled within 5 working days.
No refund for cancellations within 48 hours unless due to illness or critical circumstances.
No refund after receiving the sleep plan or completing a consultation.
Support packages postponed by mutual agreement are non-refundable starting from the rescheduled date.
50% refund if a package is cancelled due to medical reasons after receiving the sleep plan.
Snowdrop Sleep may terminate unsuitable packages and offer alternatives or refunds.

Conditions of a Sleep Plan:

Results may vary for each individual and are influenced by various factors such as consistency, commitment, personal circumstance, approach to technique, child’s needs, child’s age, severity of the situation, adherence to the plan, communication with Snowdrop Sleep, and the parents’ willingness for change.
Refunds are not provided if the client is dissatisfied, as there is an inherent risk involved in following the plan.
Typically, most clients will observe results within 10-14 days.
Snowdrop Sleep is committed to staying informed about the latest information, research and knowledge related to child sleep.
It is important to understand that the customised sleep plan is intended solely for the client’s child and should not be shared with others, as it may not be suitable for a different child.
Any adjustments made to the child’s sleeping or eating routines are at the discretion of the client, with Snowdrop Sleep offering suggestions that the Client can choose to implement.
Clients are responsible for reaching out to Snowdrop Sleep for follow-up and submitting sleep log information for assessment as recommended.
By purchasing a sleep plan, Clients agree to the terms and conditions and privacy policy outlined by Snowdrop Sleep.

Disclaimer:

Snowdrop Sleep strictly adheres to and follows the safe sleeping guidelines set by the American Academy of Paediatrics. We prioritise the safety and well-being of our clients and their babies.
Please note that Snowdrop Sleep does not provide any medical advice, services, or treatment. If you have any concerns regarding medical or nutritional issues, we strongly recommend contacting your GP or paediatrician immediately.
Any suggested changes to your baby’s sleep or eating arrangements are entirely at your discretion. You are responsible for deciding whether to implement these changes.
The information provided on our social media accounts or by Snowdrop Sleep is not intended to replace professional medical advice. It is crucial for clients to seek advice from a GP or qualified healthcare provider for any questions regarding their baby’s health, medical conditions, or general well-being.
While we make every effort to provide up-to-date and accurate information during consultations and on our social media accounts, Snowdrop Sleep does not guarantee the completeness or accuracy of the information provided.
Snowdrop Sleep shall not be held liable for any loss or damages, including direct, indirect, special, or consequential loss, resulting from the Client’s access to or inability to access information from Snowdrop Sleep, or reliance on any information provided by our consultants.
We may provide links or references to other websites, but please note that Snowdrop Sleep is not responsible for the content of these sites or any damages or injuries that may arise from their content. These links are provided solely for the convenience of our clients.

© Copyright Snowdrop Limited 2024

Snowdrop Sleep holds exclusive copyright to all content, materials, texts, advice, guidance, manuals, and technical information on these social media accounts. Clients are allowed to download content for personal, non-commercial use only, with no alterations or additional reproductions permitted. Any other user or copying of the content requires written permission from Snowdrop Sleep or the specific author.

All materials provided on our social media accounts are intended for personal use only and may not be used for any commercial purposes. By accessing this site, the Client agrees not to copy, distribute, or adapt the content for any other use, or to compete with Snowdrop Sleep.
Snowdrop Sleep maintains these social media accounts for the purpose of providing personal information, education, and communication.
Visitors are welcome to browse the social media accounts and may download materials for personal, non-commercial use, as long as all copyright and proprietary notices are retained. However, the content of the social media accounts, including text, images, audio, and video, may not be distributed, modified, duplicated, transmitted, reused, reposted, or used for public or commercial purposed without written permission from Snowdrop Sleep.

Confidentiality and Privacy Policy:

I understand that Snowdrop Sleep will maintain the confidentiality and discretion of my case.
I agree not to disclose my child’s sleep plan or any details to any third party without explicit permission from Snowdrop Sleep. Sharing the plan may not be beneficial for the child as these plans are tailored to each child’s specific requirements.

Record Keeping:

Snowdrop Sleep will keep notes and records of interactions, consultations, and progress for the purpose of providing the best possible service. These records will be stored securely and only accessible by authorized personnel.

Data Retention:

Notes and records will be retained for a period of 5 years from the date of the last consultation, after which they will be securely deleted unless required to be retained longer by law.

Severability:

In the event that any provision of this Privacy Policy is deemed invalid, void, unenforceable, or illegal for any reason, said provision shall be severed from this Privacy Policy, while the remaining provisions shall remain in full force.

Access to Records:

Clients have the right to request access to their records at any time. To do so, please send an email to snowdropsleep@gmail.com

Access and Removal of Information:

You are entitled to modify or remove any personal information that is held by Snowdrop Sleep. To exercise this right, simply send an email to snowdropsleep@gmail.com.